Designing Agentic AI into Journeys
1 dayOnline or in person
Where an agent belongs in a service and where it does not. The handoff to a human: when it triggers, what it carries across, and how it feels to the user on both sides. Trust, error and recovery states. How to test a flow whose behaviour is not deterministic. Built around your own journeys, not a generic demo.
Read the full programme →UX Design Fundamentals
1 day or 2 half-daysOnline or in person
A practical, AI-first introduction to user-centred design for product, tech, and business teams, including people who have never worked with a designer before. Covers the design process, user research basics, and how to evaluate and improve experiences. Ideal for teams who work alongside designers but want a shared foundation.
UX Research for Product Teams
1 dayOnline or in person
Practical training in planning and running research, and then getting it acted on. Covers choosing the right method for the question in front of you, researching when your users are hard to reach, synthesis, and building an evidence case that senior stakeholders act on. For teams who keep being handed a decision that has already been made.
Complex Journeys and Service Design
1 dayOnline or in person
For teams designing multi-user, multi-system workflows rather than consumer funnels: mapping a journey with several users in it, blueprinting the service behind the interface, and designing for hand-offs and workflows that run over days or weeks. Built around one of your own journeys.
Read the full programme →UX Strategy for In-House Teams
2 days or 4 half-daysOnline or in person
For teams who can do the work but cannot get the organisation to act on it: design as a strategic choice, the Kano model, design debt, UX maturity, and building buy-in that survives past the workshop. Also available as an open-enrolment course.
Read the full programme →Design Sprints
2 to 3 daysOnline or in person (London preferred)
A facilitated 2 to 3-day sprint process to solve a specific product or business challenge. We run the full sprint: problem framing, sketching, prototyping, and user testing. You leave with a tested concept and a clear next step.
Custom UX Workshop
Half-day to 2 daysOnline or in person
We can design a workshop around your specific challenge. Past examples: improving your design critique process, building a shared design system vocabulary, or upskilling a non-design team in UX thinking.