• Project Work

    Work on practical projects in teams

  • Small Class Size

    Our UX Courses are a maximum of 15 people

  • 6-8 Week Course

    Live teaching once a week in Evenings

  • Experience Teacher

    Courses are taught by UX experts in their field

The Conversational Design Course is our newest and most exciting course covering designing for voice. You will gain a holistic understanding of voice user interface best practices and will learn how to code, publish and maintain an voice skill. You will have all the skills needed to incorporate industry-leading conversational design experiences to your products and examples to showcase in your portfolio.

Our next Online Live Conversational UX Design Course will start on the 27th May

Secure your place from £199

What You Will Learn

Mastering Conversation Design

Acquire the skills needed to design industry leading conversations in voice.

Advanced Topics In VUI

Learn best practices for advanced topics in voice, including multi-modal interactions and dealing with privacy and safety.

Deliverables for Certification

Learn how to produce all the deliverables required by Amazon to certify an enterprise level skill including voice user flows, scripts and account linking screens.

Prototyping and Testing Voice Experiences

Create low and high fidelity voice prototypes and learn practical ways for usability testing voice experiences.

Evaluating Use Cases for Voice

Understand the benefits and limitations of voice and ensure you’re utilising it for the tasks that will provide real value to your users.

Development of Alexa Skills

Get a solid understanding of how Alexa skills are set up and coded and be in a position to have informed conversations with technical stakeholders.

Course Structure

Introduction to Voice User Interfaces

– Understanding voice interfaces – How interactions work – Multimodal experiences – Assignment of project briefs

Conversation design best practices

– Conversation fundamentals – Voice personas – Sample dialogues – User flows

Voice-first multimodal interactions & sound

– Multimodal with Adobe XD – Designing visual components – Sound design

Fleshing out your use case

– Context & Use cases – Getting early customer feedback – Voice User Research – Customer Journey Mapping

Prototyping and testing

– Using Voice Flow, Dialogue Flow – Facilitation techniques – Prototyping – Interaction design patterns

Publishing & monitoring your skill

– Getting your skill certified – Discoverability – Monetisation  – Preparing your case study

Course Structure

Introduction to Voice Interfaces

– History of voice interfaces – Appropriate use cases – Design process

Design your first Voice Skill, Part 1

– Conversation fundamentals – Voice interactions – Usability constraints of voice

Design your first Alexa Skill, Part 2

– Identifying intents and utterances – User flows for voice – Multi-modal interactions – Account Linking

Usability Testing for Voice Interactions

– Test structure & facilitation techniques – Identifying appropriate testing methods, including Wizard of OZ – Intro to usability testing

Building your Alexa Skill

– Understanding Amazon Alexa Developer Platform – Setting up a working skill – Configure, develop, test skill

Making it Live

– Learning to code advanced skills – Certification process – Understanding and extracting meaning from analytics

Voice Design Course Software


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