Dr. Carmen Martínez is a VUI designer and researcher consulting through Computer Futures Berlin. She holds a PhD in Conversation Analysis and is a recognized expert in the field of human-to-human conversation. Currently, most of her work focuses on the innovative conception and heuristic testing of paradigms of conversational interactions between humans and intelligent assistants, chatbots, and robots.

Froso has 10 years working experience as a member of global teams on Creative agencies and Software companies. She has a background in digital advertising and she has experience in designing high quality products for global clients such as, Deutsche Bank, MasterCard, HSBC, Vodafone, EE, Santander, Fidelity, Siemens. She has always been an advocate of the Human-centered design process, working closely with development and product teams and try to come up with solutions across all platforms for the best user experience.

As Experience Design Lead at Lloyds Bank & previously Head of UX at JustGiving Hara ensures that both consumer and business audiences have a delightful and cohesive experience across channels. Hara Mihailidou has previously worked for brands like Microsoft, Skype, O2, Hearst as well as Seren EY Service Design agency. Her educational background is on Interactive Media (MA, London College of Communication) and Computer science (BSc) and she is an ambassador of design for good.

Jiri has 12 years of experience in designing digital products shaped him into strategic design leader. His project history ranges from launching large scale key product functionalities (Intuit) and radical innovation (BBC Research & Development) to detailed work on end-user products (Telegraph, National Rail Enquiries apps, Freesat set-top box, Canon, American Express).

User experience designer with nearly 20 years working experience including 7 years in design and research. Passionate about education, currently teaching Lean user experience design and graphic design. Mentored start-ups at Google Launchpad and designed for leading start-up LoveCraft. Inspired by Google Ventures and Lean UX. Holding degrees in business, graphics, web design and development from the University of the Arts and University of London.

Stratis is an Interdisciplinary User Experience designer, advocate of Lean methodologies and Omnichannel design thinking. Currently leading the design of the conversational UX projects at Aviva’s innovation hub, contributing to the company’s customer centred digital transformation.

Ed is a geek, he likes computers, yeah! He also likes building cool customer facing applications and has been doing so for the past 8 years. He’s done mobile, web and is now facing his biggest challenge building voice interface applications for Aviva. Leading a team of developers to build the next revolution in customer experience, Ed likes to be modest.

Zara is a UX Designer and Researcher at Aviva, with experience in conducting usability studies and user interviews for conversational interfaces. She works alongside Stratis and Ed in Aviva’s innovation hub and is currently involved in redesigning the product pages on Aviva’s website.