You will work in project teams to add to your portfolio.


    Class sizes are a maximum of 12 people.


    Face-to-Face Teaching, 6pm-8.30pm.


    Taught by experts in the industry from UX, Research & Development.

The Designing for Voice (Alexa) course is our newest and most exciting course to date. You will gain a holistic understanding of voice user interface best practices and will learn how to code, publish and maintain an Alexa skill. You will have all the skills needed to incorporate industry leading conversational design experiences to your products and examples to showcase in your portfolio.

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What You Will Learn

Mastering Conversation Design

Acquire the skills needed to design industry leading conversations in voice – a course built with support from Amazon.

Advanced Topics In VUI

Learn best practices for advanced topics in voice, including multi-modal interactions and dealing with privacy and safety.

Deliverables for Certification

Learn how to produce all the deliverables required by Amazon to certify an enterprise level skill including voice user flows, scripts and account linking screens.

Prototyping and Testing Voice Experiences

Create low and high fidelity voice prototypes and learn practical ways for usability testing voice experiences.

Evaluating Use Cases for Voice

Understand the benefits and limitations of voice and ensure you’re utilising it for the tasks that will provide real value to your users.

Development of Alexa Skills

Get a solid understanding of how Alexa skills are set up and coded and be in a position to have informed conversations with technical stakeholders.

Course Structure

Introduction to IPAs & Alexa

– History of voice interfaces – How interactions on Amazon Alexa works – Multimodal interactions

Voice conversation design best practices

– Customer Journey Mapping – Conversation fundamentals – Interaction design patterns – Voice personas – Sample dialogs

Multimodal interactions & Sound

– Multimodal – Sound design

Fleshing out the use case

– Context & use cases – Getting early customer feedback

Prototyping and testing

– Testing structure and facilitation techniques – Prototyping – User flows

Advanced Alexa Functionality & Pitch support

– Certification – Analytics – Recap Quiz – Support in presentation

Course Structure

Introduction to Voice Interfaces

– History of voice interfaces – Appropriate use cases – Design process

Design your first Alexa Skill, Part 1

– Conversation fundamentals – Voice interactions with Amazon Alexa – Usability constraints of voice

Design your first Alexa Skill, Part 2

– Identifying intents and utterances – User flows for voice – Multi-modal interactions – Account Linking

Usability Testing for Voice Interactions

– Test structure & facilitation techniques – Identifying appropriate testing methods, including Wizard of OZ – Intro to usability testing

Building your Alexa Skill

– Understanding Amazon Alexa Developer Platform – Setting up a working skill – Configure, develop, test skill

Making it Live

– Learning to code advanced skills – Certification process – Understanding and extracting meaning from analytics

Voice Design Course Software


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