Redesigning an internal tool
Power and interest grid
- Head of Operations (supportive)
- IT / security lead (neutral)
- Engineering manager (neutral)
- Team leads (daily users) (resistant)
- Frontline staff (neutral)
- Customer support lead (supportive)
- Finance (neutral)
- Legal / compliance (neutral)
- Other departments (neutral)
- Supportive
- Neutral
- Resistant
Manage closely
Involve them throughout and agree decisions with them.
1 Head of Operations, 3 Engineering manager
Keep satisfied
Consult them early and avoid surprises.
2 IT / security lead, 7 Finance, 8 Legal / compliance
Keep informed
Share progress regularly and ask for their feedback.
4 Team leads (daily users), 5 Frontline staff, 6 Customer support lead
Monitor
Check in occasionally and keep effort light.
9 Other departments
Engagement plan9
| # | Stakeholder | Default action | Engagement | Channel | Frequency | Owner |
|---|---|---|---|---|---|---|
| 1 | Head of Operations | Manage closely. Involve them throughout and agree decisions with them. | Supportive -> Leading | 1:1 | Weekly | Design lead |
| 2 | IT / security lead | Keep satisfied. Consult them early and avoid surprises. | Neutral -> Supportive | Workshop | Fortnightly | Product manager |
| 3 | Engineering manager | Manage closely. Involve them throughout and agree decisions with them. | Neutral -> Supportive | Steering group | Fortnightly | Product manager |
| 4 | Team leads (daily users) | Keep informed. Share progress regularly and ask for their feedback. | Resistant -> Supportive | Workshop | Fortnightly | Design lead |
| 5 | Frontline staff | Keep informed. Share progress regularly and ask for their feedback. | Unaware -> Supportive | Demo | At milestones | Researcher |
| 6 | Customer support lead | Keep informed. Share progress regularly and ask for their feedback. | On track (Supportive) | Email update | Monthly | Researcher |
| 7 | Finance | Keep satisfied. Consult them early and avoid surprises. | On track (Neutral) | Email update | At milestones | Product manager |
| 8 | Legal / compliance | Keep satisfied. Consult them early and avoid surprises. | Neutral -> Supportive | 1:1 | At milestones | Product manager |
| 9 | Other departments | Monitor. Check in occasionally and keep effort light. | On track (Unaware) | Email update | At milestones | Design lead |